Hoosier Accounts Service has consistently led the tri-state area (Indiana, Illinois and Kentucky) in collection technology advancements to provide the best service possible to our clients. In addition, Hoosier Accounts Service has earned a reputation of fairness, professional courtesy and honesty in our dealings with clients and consumers.

Hoosier Accounts Service has consistently led the pack in collection technology advancements to provide the best service possible to our clients. We always try to provide the possible to do the impossible.

• Our collectors and support staff are certified by the American Collectors Association which means they have received training in telephone collection techniques and the FDCPA laws that govern our industry. We continue to provide, in-house training to our employees sponsored by the ACA International industry organization. We provide ongoing ACA video training and teleseminar conferences to make sure employees are continually educated and aware of any changes in the law. We now include employee HIPAA training and updates as well. Hoosier Accounts works with the clients and our attorney to make sure we are HIPAA compliant.
• In regard to the uninsured/under insured health insurance policy changes taking place, we will work with each individual client and adjust our collection policies to fit your specific requests. This may include discounts, settlement amount offers approved by our clients and policies that may determine which accounts are acceptable for litigation and which ones are not.
• Hoosier Accounts retains two local attorneys who handle most Indiana and Kentucky suits. Feasible suit matters in distant counties of Indiana, Kentucky and Illinois are handled on a case-to-case basis by other attorneys in the consumers' area. Any accounts requiring litigation are forwarded to the clients' office for balance verification and approval before suit commencement. If our attorney reviews the account and finds it is feasible to sue, Hoosier Accounts Service will advance court costs.
• Our collectors will perform all services as needed to file claims on estates and bankruptcy accounts if the client permits.
• Hoosier Accounts Service is licensed and bonded in Indiana and Illinois. Kentucky does not require licensing at this time. Hoosier Accounts is a member of the American Collectors Association, Indiana Collectors Association, Healthcare Client Services Program, Better Business Bureau and Evansville Chamber of Commerce.
• If you wish, your accounts may be listed with the Credit Reporting Services of Trans Union, TRW (Experian) and CSC Credit Services (Equifax). All accounts listed with the credit bureaus must include a valid date of service or date of delinquency given to Hoosier at the time the account is assigned for collection.
• Our collection system is fully computerized. We use the Flexible Automated Collection System (FACS) and the Guaranteed Contacts auto dialer by Ontario Systems of Muncie, Indiana. We also use Checkwriter software that enables us to accept check payments over the phone, which is a free service to the consumer.
• Accounts can be listed with our office manually, tape-to-tape, electronically, and now, you may list your accounts online direct from your office. Other services are also offered on the website, such as the ability to pull up your listed accounts for review at your convenience. To find out more about the expanded opportunities with this new service and to know what to expect from us in the future online, please contact our office. If you are a current client and wish to begin using our new website services, contact our office for login and password information.
• All payments received are posted daily and deposited daily in the Client Trust Account with the Old National Bank.
• Statements of all current month's collections and amounts due your office will be remitted by the 15th of the following month. You may request "NET" or "GROSS" remit statements.

Please contact our office today at 1-800-566-3103...email us. As always, since 1969, Hoosier Accounts Service is moving forward in our efforts to increase technology and training in all areas of delinquent account collections to better assist our clients and fill their needs. We look forward to serving you for any collection needs you may have today and in the future.